Susan Kendall – Faces of RMHC

Since we first opened the doors to the Ronald McDonald Family Room, we have focused on operating the space as a refuge within the hospital where families of pediatric patients can escape the clinical environment for a time and find some rest and relief from the stressors of having an ill child. Not only do we have a friendly volunteer on-site at all times the room is available, but we also have reading materials, a TV, snacks, beverages, a quiet room, and even laundry and shower facilities. It has even caught the eye of some amazing employees at Northwest Texas Healthcare System, who made the decision to help serve the families after walking past the space each day.

One of these dedicated NWTHS healthcare professionals is Susan Kendall. She has been a part of our efforts to serve families in the Ronald McDonald Family Room since 2001, just one year after the program was launched.

” I love having the opportunity to serve someone during a difficult, often scary time in his or her  life. I love to encourage people and I really believe in the work of the Ronald McDonald House and room.”

Susan was actually born in the original Northwest Texas Hospital here in Amarillo. She has worked as a physical therapist for the past 22 years, and she and her husband have been blessed with two sons through the amazing gift of adoption.

During this pandemic, Susan has continued working, as an essential healthcare worker. She has enjoyed reading and has also been busy helping her kids with their schoolwork now at home through remote learning, and has also enjoyed kicking back with the family through watching movies, and playing games. When it comes to watching TV while sheltering at home, Susan has enjoyed New Amsterdam, The Voice, Nailed It, Buffy vs. Duff, and quite a few family-friendly flicks with the kids.

Susan most looks forward to being able to see friends and have family get-togethers once this pandemic has ended. If you run into her at a McDonald’s while out and about, you just might find her enjoying the winning combination of a salad with an Oreo McFlurry. That has to truly be the lunch of champions!

Susan’s involvement with Northwest Texas Healthcare System has ended up being a complete win-win. She has not only been able to help keep our community healthier and living a life of wellness through her career as a physical therapist, but she’s also managed to help provide some relief and respite for families undergoing stress through basic human connection as a supporter of the Ronald McDonald Family Room.

“I have many fond memories of families coming in and sharing about their newest little loves. It’s a blessing to see them light up when they talk about their children. I have had several opportunities to pray with people when they are in the room and always feel honored to play a  small part in their stories.”